Cancellation & Refund Policy
Cancellation & Refund Policy
Purpose
Purpose
At Roof Pilot, we are committed to providing high-quality leads and ensuring customer satisfaction. This policy outlines our approach to handling various scenarios related to product receipt, quality, and customer concerns.
At Roof Pilot, we are committed to providing high-quality leads and ensuring customer satisfaction. This policy outlines our approach to handling various scenarios related to product receipt, quality, and customer concerns.
General Refund Approach
General Refund Approach
Roof Pilot prioritizes customer satisfaction. If a customer is unsatisfied with their experience, we offer lead credits to address the concern.
Roof Pilot prioritizes customer satisfaction. If a customer is unsatisfied with their experience, we offer lead credits to address the concern.
Specific Scenarios
Specific Scenarios
1. Product Not Received
1. Product Not Received
If a customer has not received their purchased lead:
If a customer has not received their purchased lead:
The customer may contact our support team within 5 business days of the expected delivery date.
Our team will investigate the issue immediately.
If verified, we will:
Provide a replacement lead of equivalent value.
Offer lead credits.
Ensure the lead meets our quality standards as defined on our website.
The customer may contact our support team within 5 business days of the expected delivery date.
Our team will investigate the issue immediately.
If verified, we will:
Provide a replacement lead of equivalent value.
Offer lead credits.
Ensure the lead meets our quality standards as defined on our website.
2. Product Unacceptable
2. Product Unacceptable
When a customer finds a lead unsatisfactory:
When a customer finds a lead unsatisfactory:
Customers can request lead credits Via SMS at +1 (203) 738-5251
Replacement leads must meet the quality criteria outlined on our main website.
Our team will carefully review the claim to ensure fairness.
If the lead does not meet our quality standards, we will:
Provide a replacement lead if desired.
Customers can request lead credits Via SMS at +1 (203) 738-5251
Replacement leads must meet the quality criteria outlined on our main website.
Our team will carefully review the claim to ensure fairness.
If the lead does not meet our quality standards, we will:
Provide a replacement lead if desired.
3. Subscription Cancellation
3. Subscription Cancellation
Customers may cancel their subscription at any time:
Customers may cancel their subscription at any time:
Cancellation takes effect when they notify us by email (text messages are not accepted).
Any unused lead credits remain valid on the customer’s account.
Refunds for subscription fees will be issued on a pro-rated basis for any remaining period, if applicable.
Email: roofpilot1@gmail.com to cancel.
Cancellation takes effect when they notify us by email (text messages are not accepted).
Any unused lead credits remain valid on the customer’s account.
Refunds for subscription fees will be issued on a pro-rated basis for any remaining period, if applicable.
Email: roofpilot1@gmail.com to cancel.
4. Duplicate Lead
4. Duplicate Lead
In cases of duplicate lead submission:
In cases of duplicate lead submission:
Customers should report duplicate leads immediately.
Our team will:
Verify the duplicate status.
Remove the duplicate lead from the customer’s account.
Provide a replacement lead
Investigate internal processes to prevent future duplications.
Customers should report duplicate leads immediately.
Our team will:
Verify the duplicate status.
Remove the duplicate lead from the customer’s account.
Provide a replacement lead
Investigate internal processes to prevent future duplications.
5. Credit Not Processed
5. Credit Not Processed
If a lead credit is not properly applied:
If a lead credit is not properly applied:
Customers should contact our support team with details.
We will:
Investigate the issue promptly.
Manually apply the correct lead credit.
Provide transparent communication about the resolution.
Customers should contact our support team with details.
We will:
Investigate the issue promptly.
Manually apply the correct lead credit.
Provide transparent communication about the resolution.
Our Commitment
Our Commitment
We understand that mistakes can happen. Our dedicated team is committed to:
We understand that mistakes can happen. Our dedicated team is committed to:
Providing exceptional customer service.
Ensuring the highest quality leads.
Creating win-win solutions that help our customers grow their business.
Providing exceptional customer service.
Ensuring the highest quality leads.
Creating win-win solutions that help our customers grow their business.
How to Request Support
How to Request Support
Email: roofpilot1@gmail.com
Phone: +1 (203) 738-5251
Email: roofpilot1@gmail.com
Phone: +1 (203) 738-5251
Quality Lead Definition
Quality Lead Definition
The lead is not contracted with a Contracter already.
The lead is looking to get work done.
Contact information of the lead is accurate and is provided directly to the customer via text.
The lead is not contracted with a Contracter already.
The lead is looking to get work done.
Contact information of the lead is accurate and is provided directly to the customer via text.